An enterprise conversational platform. It handles customer conversations across messaging channels with automation and human agents working from the same system, aimed at organisations where support volume is large enough to need routing, analytics and administration rather than a shared inbox. It is a platform purchase, not something you sign up for on a card. The reason large organisations choose it is usually integration: conversations, customer records and reporting in one place instead of three, and that is also why the implementation is the larger part of the project.

Frequently asked questions

What is LivePerson?

A conversational platform for customer engagement at enterprise scale: messaging across channels, automation, and the routing and reporting that large support organisations require.

Who is it for?

Support and commerce teams with substantial conversation volume. The product is built around administration and integration, so most of its value appears at a scale smaller teams do not reach.

Is LivePerson free?

Our listing does not state a price tier, and nothing is claimed here. LivePerson prices by arrangement for enterprises, so any figure belongs in a quote rather than on this page.

What is the honest trade-off?

It is enterprise software. The cost is a contract and an implementation rather than a subscription you can cancel next month, and integrating it with your existing systems is part of the decision rather than an afterthought.

Is it suitable for a small business?

Usually not. Most of what you pay for becomes useful only at a volume a small team does not reach, and a simpler messaging tool is the better fit below that scale.

What it is good at

Managing conversations at volume

Routing and queue management are what make thousands of conversations tractable rather than chaotic.

Mixing automation with human agents

Handing a conversation from a bot to a person with the context intact is the part that decides whether customers accept automation at all.

Reporting on support performance

Measuring response and resolution across channels is a requirement in enterprise support rather than a nice-to-have.

Pricing

We do not state a price tier for LivePerson: it is sold to enterprises by arrangement, so no figure is claimed here. Discuss requirements directly with the vendor rather than expecting a published rate.

Alternatives

Intercom — A comparable platform that is easier to adopt at smaller scale.
A helpdesk with messaging — Cheaper, with less conversation automation.
The channel’s own business tools — Native and limited to that platform.

What to check before you commit

Budget for implementation

Enterprise conversational platforms need integrating with the systems holding customer data. That work is usually larger than the licence discussion.

Decide the escalation rules first

When automation hands over to a person is a policy question. Getting it wrong annoys customers more than having no automation.